Effective Date: 1st of March 2025

1. Payment Policy

1.1 Payment Methods

• The OnDemand App accepts the following payment methods:
  • Credit/Debit Cards (Visa, Mastercard, AMEX)
  • Cash on Delivery (COD) (if available)

1.2 Payment Authorization & Processing

• All payments must be made in Sri Lankan Rupees (LKR).
• Payments made via credit/debit cards or mobile wallets will be processed through a secure payment gateway.
• The App does not store or process your card details; all transactions are handled by third-party payment processors compliant with PCI DSS (Payment Card Industry Data Security Standard).
• Once payment is successfully processed, the customer will receive confirmation via email and/or app notification.

1.3 Failed or Declined Transactions

• If a transaction fails, customers should verify with their bank or payment provider before attempting again.
• The App is not responsible for any additional fees charged by the customer's bank for failed transactions.

1.4 Taxes & Additional Charges

• All prices displayed on the App include applicable taxes unless otherwise stated.
• Any additional service fees (such as delivery charges) will be clearly mentioned before completing the purchase.

1.5 Subscription or Recurring Payments (If Applicable)

• If the App offers subscription-based services, users will be billed periodically as per the agreed subscription terms.
• Users can manage or cancel subscriptions via the App's settings before the next billing cycle to avoid automatic charges.

2. Refund Policy

2.1 Eligibility for Refunds

Customers may be eligible for a refund under the following conditions:

• Non-Delivery of the Order: If the order was not delivered due to an error from the App's end.
• Incorrect Order: If the wrong product was delivered.
• Damaged or Expired Product: If the product delivered was expired, damaged, or tampered with upon arrival.

2.2 Refund Amount

• Approved refunds will be processed at 100% of the purchase value

2.3 Refund Request Process

• Customers must request a refund within 24 hours of delivery via the App's support team.
• The request must include order details, proof of purchase, and images (if applicable).
• Once verified, the refund will be processed within 7-14 business days to the original payment method.

2.4 Non-Refundable Cases

• Customer Error: Incorrect order placement or change of mind after purchase.
• Delayed Deliveries: Refunds will not be issued due to reasonable delivery delays beyond the App's control.
• Failure to Verify Age: Orders refused due to failure to meet age verification requirements.
• Failure to Provide Accurate Delivery Details: Orders delivered to incorrect addresses provided by the customer.

2.5 Cancellation Policy

• Orders cannot be canceled once processed. However, if the order has not yet been dispatched, the customer may request a cancellation, subject to approval.
• If an order is canceled before dispatch, a full refund may be issued at the discretion of the App's management.

For any payment or refund-related inquiries, please contact the App's customer support team through the in-app chat or via email at 21plusondemand@gmail.com.

By using the OnDemand App, you acknowledge and agree to this Payment & Refund Policy.